First Data Corporation, Internet Commerce Group, Melville NY

First Data helps move the world's money. As the leader in electronic commerce and payment services, First Data serves more than two million merchant locations, 1,400 card issuers and millions of consumers, making it easier, faster and more secure for people and businesses to buy goods and services using virtually any form of payment.

One of our flagship products is VirtualApp.com, the first real-time, click-through solution that allows a merchant to establish a merchant account and receive an online credit decision from an acquiring financial institution in hours, rather than weeks. VirtualApp.com is a component of many of the Internet commerce solutions and services offered by our partners, so its performance and stability are of key importance to us.

NetPAL, both the WEB and Server Side versions, has been successfully installed within our infrastructure to monitor the many components that make up the Virtualapp.com system. This runs the gamut from Databases, File Servers and Tables to Internet sites, Applications and Active Processes within the system itself.

The distributed NetPAL Front End Agent provides our Technical Support Team with the tools and information they need to ensure optimal application performance and up time. As an added feature, it's unique notification process helps keeps our Business Owners informed as well.

This interaction between our internal installation and the central site has given us the ability to monitor all aspects of the system from anywhere in the world.

NetPAL has served our company well by providing truly focused, deep monitoring of both our applications and our hardware.

George S. Zirkel
Vice President -First Data